Charmius Privacy Policy

At Charmius, we respect your privacy and are committed to protecting the personal data you share with us when you play, deposit, or browse our site. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. By creating an account, you agree that we may process your data as described below whenever you use Charmius casino, our mobile app, or any related services.

Information We Collect

When you complete a Charmius register process, we ask for certain personal details to verify your identity and comply with licensing requirements set by the Tobique Gaming Commission. We at Charmius collect this information directly from you, automatically through your device, and occasionally from third-party verification partners.

• We collect your name, date of birth, address, email, and phone number during registration
• We record payment details whenever you make a Charmius deposit or request a Charmius withdrawal, including card numbers, crypto wallet addresses, or e-wallet identifiers
• We track your gameplay activity, including your use of Charmius slots, Charmius live casino tables, and sports betting markets
• We gather technical data such as IP address, device type, browser, and login timestamps
• We store communication records from Live Chat, email, and support tickets

Cookies and Tracking Technologies

Our Charmius platform uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with Charmius casino app and website. You can manage cookie settings through your browser, though disabling certain cookies may limit some site functions.

How We Use Your Data

We use the information we collect to operate our services responsibly and securely. Our VIP Club, bonus system, and account verification all depend on accurate personal data, so we process it for the following purposes:

• We verify your identity and age before allowing you to access Charmius casino login or complete a withdrawal
• We process your Charmius bonus claims, free spins, and loyalty rewards based on your account activity
• We analyze your betting patterns to detect fraud, money laundering, or problem gambling behavior
• We send you promotional offers, such as a Charmius promo code or seasonal tournament invitations, where you have consented to marketing
• We maintain records required by our gaming license and anti-money-laundering obligations

Legal Basis for Processing

We process your personal data under several legal grounds. In most cases, we rely on the performance of our contract with you once you register and begin using Charmius casino services. We also process data to meet legal and regulatory obligations under the Tobique Gaming Act, to protect our legitimate business interests, and, where applicable, based on your explicit consent for marketing communications.

Sharing Your Information

Charmius does not sell your personal data to third parties for their own marketing purposes. However, we may share your information with trusted partners who help us run our business, including payment processors like MASSIVITY LTD, identity verification providers, game studios, and regulatory authorities. Here at Charmius, we ensure that any third party handling your data is bound by strict confidentiality and data protection obligations.

• We share data with payment providers to process your Charmius deposit and Charmius withdrawal requests
• We disclose information to regulators and law enforcement when legally required
• We work with game providers and live dealer studios to deliver titles across our Charmius slots, Charmius live casino, and jackpot game libraries
• We may share aggregated, non-identifiable data for analytics and marketing research

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. Transaction records related to deposits, withdrawals, and bonus activity are kept in accordance with licensing requirements, even after you close your account with Charmius.

Data Security

We at Charmius use industry-standard encryption, secure servers, and access controls to protect your personal and financial information from unauthorized access, loss, or misuse. Our team regularly reviews our security practices to keep pace with evolving threats, and we limit access to your data strictly to employees and partners who need it to perform their duties.

Your Rights

You have several rights regarding the personal data we hold about you. Our Charmius support team is available to help you exercise these rights whenever you need assistance.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, please contact us through Live Chat, available 24/7, or email our support team at support@mail.charmius.app.

International Data Transfers

Because our operations span multiple regions, including Australia, Canada, New Zealand, and other international markets, your data may be transferred to and processed in countries outside your own. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Children's Privacy

Our services are intended only for adults of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Charmius casino after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you need help with your Charmius login, Charmius app, or any account-related privacy matter, please reach out to our support team via Live Chat or email at support@mail.charmius.app. We are here to help protect your privacy and ensure your experience with us remains safe and secure.